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CRMUG Summmit 2016 Pre-Conference Academy
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Sunday, October 9 • 8:00am - 5:00pm
Upgrading Your Skills to CRM 2016
Already know your way around CRM 2013? Considering an upgrade, or recently completed one? Want to know more about the features that were released in 2015 and 2016?

This course will teach you all the things that a business analyst, system customizer or administrator ought to know about the new and changed configuration features, right up to 2016 Spring Update. You will find out what features have been enhanced, what else has been added and when to use these to take advantage of everything Dynamics CRM has to offer. This will help you redesign your customisations to be as efficient as possible, ensure things are easy to maintain and troubleshoot, reduce reliance on custom code, and improve your users’ experience.

This course covers things that were new or changed after the release of 2013, in major releases (2015 and 2016) and updates right up to 2016 update 1. Some big features, some small changes - and there’s lots of them!

We will not be covering in depth all of the new OOB features in the application such as changes to the product catalog, or SLAs and entitlements. Nor will this class cover all the optional add-ons such as portals, Voice of the Customer, Field Service, Project Service, Fantasy Sales Team etc. The focus here is on enhancements to the platform that you can use for your customizations and “XRM” solutions.


Speakers
avatar for Adam Vero

Adam Vero

MVP, CRM Consultant and Trainer, Meteor IT
I specialise in CRM customisation to match business processes, and data visualisation to enable better business decision making. I am the CRMUG UK Chapter Leader and three-time MVP for Dynamics CRM (now under the heading of "Business Solutions")


Sunday October 9, 2016 8:00am - 5:00pm EDT
Tampa Convention Center Room 9
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